At SITARRA SELLS COMPANY, we value your trust and strive to provide you with the highest quality products. However, if for any reason you are not fully satisfied with your purchase, we have a simple and transparent Refund & Returns Policy.

1. Eligibility for Returns

You can request a return if:

  • The product delivered is damaged, defective, or expired.
  • You received the wrong product.
  • The product is unopened, unused, and in its original packaging.

Returns must be initiated within 7 days of receiving your order.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or partially used food products.
  • Products damaged due to improper handling by the customer.
  • Products purchased during clearance sales or with special discounts (unless defective).

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Support Team at +91 8387036316,+91 89498 63465/sureshsine188@gmail.com,sitarra7@gmail.com within 7 days of delivery.
  2. Share your Order ID, product details, and reason for return (along with photos if applicable).
  3. Our team will review your request and arrange a pickup (where available) or guide you on how to send the product back.

4. Refund Process

  • Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days.
  • Refunds will be issued to your original payment method (Bank/UPI/Card/Wallet).

5. Replacement Option

The replacement product will be delivered within 7 days

6. Order Cancellation

  • Orders can be cancelled within 12 hours of placing them, provided they have not yet been shipped.
  • If the order is already shipped, cancellation will not be possible.

7. Shipping Policy

  • Orders will be delivered within 5-7 days

8. Contact Us

For any queries regarding returns, refunds, or cancellations, please reach out to us:

Email: sureshsine188@gmail.com,sitarra7@gmail.com
Phone: +91 8387036316,+91 89498 63465
Address: Ward No 09, Raigaro Ka Mohalla,Ramshwaroop Sarpanch Ki Gali,Nearby Landmark: Near By Regar Samaj Dharmshala Udaipuriya,Jaipur Rural Rajasthan PIN Code: 303807.